Frequently Asked Questions (FAQ)

Here to help

FAQ & SUPPORT

What does "non-custodial wallet" mean?

What is a recovery phrase and why is it important?

How do I back up my wallet's recovery phrase securely?

How is my wallet secured on my device?

What if I forget my wallet passcode?

What if I lose my phone or need to switch to a new device?

What is a Practice Wallet?

Which blockchains and cryptocurrencies does this wallet support?

How do I receive cryptocurrency into my wallet?

Can a coin exist on multiple blockchains?

How do I send cryptocurrency to someone else?

What is transaction fee?

What if my transaction is stuck or taking too long to confirm?

What happens if I send crypto to the wrong address?

I sent coins to my wallet but I do not see them. What is wrong?

What is a blockchain explorer and how can I use it?

Can I buy or sell cryptocurrency through CoinKeep wallet?

How can I exchange one coin for another?

What is a DApp?

How can I make my DApp interactions safe?

What is token approval?

A service or DApp promises guaranteed profits or free rewards for connecting my wallet. Is this safe?

I received an unexpected NFT or airdrop with a link. Why did this happen, and is it safe?

I have a problem or found a bug in the app. What can I do?

We've prepared clear and detailed answers to the most frequently asked questions to help you get started and resolve common issues.

We recommend reviewing the FAQ section first — you'll likely find the information you need there.

If you don't find an answer to your question, feel free to contact our support team at . support@coinkeep.com