This Privacy Policy explains how Sentum Software Limited ("Company", "we", "us", or "our") collects, uses, discloses, and protects information in connection with your access to and use of coinkeep.com or the CoinKeep application and related services (collectively, the "App").
By accessing or using the App, you acknowledge that you have read and understood this Privacy Policy. By using our services or engaging with us, you consent to the collection, storage, processing, and transfer of your personal data as described in this Privacy Policy.
Scope and Purpose
This Privacy Policy applies to information, including your personal data, processed by the Company in connection with the App. This includes information you provide voluntarily to us, information which is collected or created automatically in the natural course of provision of our services, or otherwise when you contact us. Following best practices in privacy we endeavour to collect only the amount of personal data that is necessary to provide our services.
This Privacy Policy does not apply to decentralized networks, public blockchains, or third-party applications, protocols, or services that you may access through the App.
The App is a non-custodial software interface. We do not store or have access to private keys, seed phrases, passwords, or transaction signing credentials.
Information We Do Not Collect
We do not collect, store, or have access to:
- Private keys or seed phrases
- Wallet passwords or recovery credentials
- Transaction signing data
- Biometric identifiers
- Government-issued identification documents
- Bank account or payment card credentials
We cannot initiate transactions or access digital assets on your behalf.
Information We May Collect and Store
Depending on how you use the App, we may collect and store the following categories of information.
Public Wallet Addresses
If you choose to use wallet-related features, we may store one or more public blockchain addresses associated with your device or account.
Public addresses may be used to:
- Display balances, assets, and transaction history
- Notify you of incoming or outgoing transactions
- Enable optional features such as quests, progress tracking, or rewards
- Improve App functionality and user experience
Public blockchain addresses are public identifiers and do not, by themselves, reveal your real-world identity.
Derived Wallet Data (Read-Only)
We may store derived, off-chain, read-only representations of wallet-related data, including:
- Token balances
- Asset holdings
- Transaction counts or summaries
This information is obtained from public blockchain data or third-party indexing services and is used for analytics, feature functionality, and performance optimization. We do not custody, control, or move digital assets.
Usage and Analytics Data
We collect information about how users interact with the App, including:
- Feature usage and navigation paths
- Button clicks and interaction events
- Session duration and performance metrics
Usage analytics are collected in aggregated, anonymized, or pseudonymized form and are used to understand App usage, improve usability, and diagnose technical issues. We do not use analytics data for targeted advertising.
Device and Technical Information
We may collect limited technical information, such as:
- Device type and operating system
- App version
- Language and region settings
- Crash logs and error diagnostics
This information is used for security, stability, and performance purposes only.
We may temporarily process IP addresses and other online identifiers as part of standard internet communications and for security reasons (e.g., DDoS prevention).
Communications
If you contact us directly, we may collect the information you choose to provide, such as your email address and the contents of your message.
Push Notifications
If you enable push notifications, we may use stored public wallet addresses, device identifiers, or derived activity data to notify you of:
- New transactions or wallet activity
- Quest or progress-related events
- App or feature updates
You may disable push notifications at any time through your device settings.
Third-Party Integrations and Independent Services
The App may provide access to or integrate with third-party services, protocols, or providers, including but not limited to:
- Digital asset swap or aggregation providers
- Fiat on-ramp and off-ramp providers
- Decentralized applications (dApps)
- Blockchain infrastructure, indexing, analytics, or notification services
These third parties operate independently and are governed by their own terms of service and privacy policies.
When you interact with third-party services through the App:
- You interact directly with the third party
- The third party may collect and process information under its own policies
- We do not control or assume responsibility for third-party data practices
Where technically necessary, limited information (such as public wallet addresses, transaction data, or device identifiers) may be shared solely to enable the requested functionality (for example, executing a swap, processing a fiat transaction, or delivering a notification).
We do not sell personal data to third parties.
Legal Bases for Processing (Where Applicable)
Where required by applicable data protection law, we process information based on one or more of the following legal grounds:
- Performance of a contract - to provide App features and functionality you request
- Legitimate interests - to operate, secure, analyze, and improve the App
- Compliance with legal obligations - to meet regulatory, legal, or law-enforcement requirements
- Your consent - where required, such as for push notifications or optional features
How We Use Information
We use information solely to:
- Operate and maintain the App
- Display wallet-related information in read-only form
- Enable notifications and optional features
- Track progress in quests or in-app activities
- Analyze App usage and improve functionality
- Detect, prevent, and address technical issues
- Respond to support requests and legal inquiries
We will not use your personal data for purposes that are incompatible with the purposes of which you have been informed. We do not use personal data for direct marketing or share it with third parties for their own direct marketing purposes.
We do not sell personal data.
Cookies and Tracking Technologies
The App does not use third-party advertising cookies.
Web-based components may use essential cookies or analytics technologies for functionality and performance. These can typically be managed through your browser or device settings.
Data Retention
We retain information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We periodically review the data we hold and either delete or irreversibly anonymise information that is no longer needed.
Analytics and derived wallet data may be retained in aggregated or anonymized form.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or misuse. The information you provide to us is stored on secure servers managed by us. Access to and use of this information are governed by our internal security policies and standards, or those agreed upon with our service providers. We maintain internal procedures for assessing and responding to potential security incidents. In the event of a data security incident involving personal data, we will investigate promptly and take appropriate steps in accordance with applicable law.
If you are our self-custody wallet user, please be aware that your wallet information and private key are stored locally on your device and remain under your personal control. It is important to keep your passcode confidential and not share it with anyone.
No system is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your information may be processed in jurisdictions outside your country of residence. Where required, we implement appropriate technical, organizational, and contractual safeguards to maintain an adequate level of protection for your personal data consistent with applicable data protection laws.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access personal data we hold about you
- Request correction or deletion
- Object to or restrict certain processing
- Withdraw consent, where applicable
Requests may be submitted using the contact details below. We may require verification before responding. The Company endeavors to respond to requests, including requests to access or correct personal data, as quickly as possible, but no later than within 40 days after receiving the request. The Company maintains a log book in relation to access and correction requests in accordance with applicable data protection laws.
Children's Privacy
The App is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be effective as of the stated "Last updated" date. Continued use of the App constitutes acknowledgment of the updated Privacy Policy.
Contact
If you have questions about this Privacy Policy or our data practices, you may contact us at: legal@coinkeep.app